Dear Vipin,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced during your visit to the KL Tower.
We are genuinely sorry to hear that the eticket you booked was not scannable, leading to a delay in your entry and an unexpected queue. This is certainly not the experience we aim to provide our guests, and we understand how frustrating it must have been.
Your feedback about the staff's behavior is also deeply concerning. We strive to ensure that our guests are treated with courtesy and respect at all times, and it is disheartening to learn that we fell short of this standard during your visit.
Please rest assured that we take your comments seriously, and we will be investigating the issues you raised to address them promptly. We value your feedback as it helps us identify areas for improvement and make the necessary changes to enhance our services.
Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding. If there's anything specific you would like us to look into or if you have any further details to share, please feel free to contact us directly.
We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.