Hello, This is absolutely not true. Are you in LA Paz, México?? Because what you are saying makes no sense. We can provide images of the call records which show that we called you at 6:05 (which is the only one you answered then hung up on), 6:09, 6:10, 6:12, 6:19. A member of viator then called us at 6:31. Apparently you told them that you had gone to the meeting spot, to which we said, the guide had been there since before 6 and was still there waiting. There was no issue with time or meeting spot, which was made clear by another traveler who booked through Viator taking the tour and loving it the same day/time as you. I would recommend you update the time on your phone and/or stop lying. You clearly made a mistake, and if you had said that, we could have come to an agreement for you to go another day, but we have call records, guides photos of himself at the meeting point and pics of the tour that transpired that same day/time which all prove that what you are saying isn't true. These reviews are importante and you should feel ashamed to lie like this, while our guide waited for you in the cold. Viator did not give you the refund you requested precisely because we showed that you were not telling the truth.