Hi everybody!
This review looks like somebody is trying to affect us directly.
I was not going to answer it, because I understant people have the right to express their situation (when it is true).
1-How do you dare to say we might not have permission to operate? Do you know we can proceed legally against you for saying that?. can you prove it?
2-You booked this excursion, and I personally told you to be at the meeting point at 10:00 am, and you showed up at 8:30 am. did we arrive late? NOOOO, our guide (Angelo was there at 9:45 am). but you were told by the guy that was there with you (you may not know who he was) that (Angelo) was not a licenced tour guide. He is our Tour Guide for a long time, and he has plenty of experience. and we never have any problem with this. You can see other reviews about him.
We are licenced Tour Operator, and have a high insurance coverage. The matter is when you call me you were screaming to me, saying we didnt have a tour guide and it was very complicated to be able to talk to you. You might have been persuaded by the guy that was there with you. I dont know what his intention was. maybe yes.
As soon as you called me and stared saying that, I inmediatly understood that something had happened before that. I refunded you all you money, and even though you were trying to do the excursion, but I told you you had been already refunded, and that you had to pay the boat. If Angelo (our guide) was not a tour guide as you said, why then did you want to go on the excursion after I have refunded your money??. werent you scared of it? saying you felt unsafe??
it sound to me very extrange.
I really don like to answer this way, but when I see that there is a poisioned intention, I then have to answer.
I apologize you guys that are reading this review answer. Please come and enjoy of our beautiful Dominican Republic, and go to Saona Island with us.