Dear Reviewer
Thank you for sharing your feedback about your recent transfer experience with us. We are pleased to hear that your arrival transfer from Langkawi Airport to Berjaya Resort went smoothly and that you were satisfied with the condition of the vehicle and the punctuality of our driver.
However, we are sorry to know that your return transfer did not meet your expectations. We apologize for any inconvenience caused and will investigate this matter further.
Regarding the pricing, please note that our rates are competitive and reflect the quality of service and vehicles that we provide. Nevertheless, we appreciate your feedback on this matter and will review our pricing structure to ensure that we remain competitive and offer our customers the best value for money.
Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Thank you
Additional Note - After investigation, it is totally our mistake for overlooked the departure transfer to the airport. We have now processed the 50% refund and you will receive the money through your original payment method. We are very sorry for the inconvenience caused and we hope you will continue book with us so that we can serve you better in the future.
Thank you