We apologize for the poor experience you had at our virtual reality arcade. It is disappointing to hear that you were not given the proper guidance and assistance during your visit, especially since it was a special evening with your daughter. Our primary goal is to provide excellent customer service, and it seems that we fell short in this instance. We understand that virtual reality can be overwhelming, especially for first-time users, and we should have done a better job of explaining the process to you.
We take all customer feedback seriously, and will take steps to ensure that our staff is better trained in helping new customers navigate the virtual reality experience, and to ensure that every customer receive a high-quality service.