Dear Tiffany,
We appreciate you taking the time to provide us with your comments and feedback so we can best improve our tours. First of all, I want to apologize if you did not enjoy yourselves on the wine tour. If I understood correctly, your main complaint was that the tour consisted of the fact you reserved a 2 wineries tour instead of just one winery tour. Unfortunately this is something we checked and we confirm you reserved an half day wine tour which includes one winery. What you booked is exactly what you have done.
In your words, you write about an IGT wine which is included in the wine tasting. You tried 5 different glasses of wine which include: Chianti, Chianti Reserve (aged), White wine (Chardonay), IGT wine (the famous SuperTuscan).
We are really sorry that you thought our tour guide was rude, but this has never happened before. Maybe this was the impression she gave after she received many pression to visit two wineries instead of one.
About the timing, we investigated and on that occasion, there was a lot of traffic to pass from Lucca to the Chianti area. For this reason and in order to give you the same itinerary we extended the tour. In your words we don't understand because at first it seems you wanted to stay more and then you thought you had been on the tour too much.
This tour is a Chianti Wine Tour that takes place in the Chianti wine region. I'm sorry if you do not like the wine, however this tour is a wine tour of the region, to taste the local wines produced here. Real wineries which allow you to see a side of real Tuscany.
I do truly appreciate your time and feedback and overall I am very sorry if you did not enjoy your time. From what
I understood, it sounds like you were disappointed strongly about the one winery, but everybody on the same tour knew exactly what was included and maybe it could be that you confused a tour for another.
Thank you and I hope some of the clarifications help.