Hi Kelly, You were booked on October 26th via Viator. You did not show up or contact us. Maybe you communicated with Viator? If you had kindly contacted us directly instead of leaving a bad review, for which we had no knowledge, I would gladly have rescheduled you! You did not show up in person the next day (Sunday), as we are closed on Sundays. Yes, we are fully booked at this time of year, it is up to the guest to read and know the class date they select. But this is not an honest representation of the facts. If Viator refused you a refund you need to address with them, we handle the cooking, they handle the money. thank you.