Hello Natasha,
Thank you for sharing your feedback with us. While we appreciate hearing from our customers, we must address some inaccuracies in your review.
At Aloha Jamaica Tours, we take pride in delivering top-notch service with exceptional guides, as reflected in our numerous positive reviews. We would like to clarify that all our guests who choose to transport themselves, including your group, are provided with precise meeting locations, Google Maps links, and coordinates well in advance of their scheduled tours.
Though we do not understand how you got the area of your tour confused, our team made every effort to assist you in finding the correct meeting point on the day of your excursion. However, it was mentioned that your group, after a lively night in Montego Bay, did not want to get out and do the tour that day. As explained, we do not allow same day cancellations as your rafting captain and all rafts were already prepared for your arrival at the time you scheduled. We attempted to accommodate your group by offering rescheduling options and adjusting the scheduled time, but unfortunately, our efforts were met with unfavorable language from you/your group.
We regret that we couldn't provide you with the extraordinary experience on Lethe River as planned. We genuinely hope that, despite the circumstances, you still had a positive time during your stay in Jamaica.
For future bookings, we recommend considering our transportation option next time to reduce the risks of getting the area confused on the way to your meeting location.
If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.