Dear Catherine,
Thank you for taking the time to share your feedback regarding your experience on our semi-private catamaran. We appreciate your input and would like to address the concerns you raised.
Firstly, we apologize for any confusion regarding the additional charge for interacting with the pigs. We would like to clarify that this information is indeed mentioned on our website to ensure transparency and allow guests to make an informed decision. We apologize if this was not clearly communicated during the boarding process, and we will take steps to ensure better communication moving forward.
Regarding the availability of ice, we want to explain that our catamaran utilizes an ice maker to generate ice for our guests. However, there may be situations where the ice supply runs out due to high demand or unforeseen circumstances. We apologize for any inconvenience caused and appreciate your understanding in this matter.
We understand your disappointment with the fish at the reef we visited. While we strive to provide a diverse and vibrant marine environment for our guests, the presence and behavior of marine life can vary from day to day. We appreciate your feedback and will take it into consideration for future trips to ensure the best possible experience for our customers.
Once again, we apologize for any inconveniences you encountered during your time with us. We value your feedback and will use it to improve our services. We hope that you will give us another opportunity in the future to provide you with a more enjoyable experience.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are committed to ensuring the satisfaction of our customers.
Thank you for choosing our catamaran for your excursion.