Hi Bonnie,
We're sorry that you didn't like the tour.
When we prepare the tour, we insist on what you want to shop for and what kind of brands you are interested in. You were not very precise in your answers, mentioning "fun clothes" but then asking for only black clothes on the tour.
Also, Clara would have loved to hear your feedback on the tour; she didn't understand that you cut the tour short to go for lunch as she had other things to show you.
Finally, we would have been happy to refund you if you shared your feeling. Our tours are a human experience above all, and communication is key. We like to go the extra mile but cannot read minds.
Kind regards,
Walid