Penang Island

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NatureTour :PenangHill(FastLane),BotanicGarden,KekLokSi,Ferringhi

Penang, Malaysia

8 hours
Pickup offered
Mobile ticket
Offered in: English

Overview

On the surface, Penang appears as a historical city but if you look deeper, you’ll find a whole host of natural wonders. Spend the day discovering the best of Penang’s nature during a tour that covers Penang Hill (Flagstaff Hill), Batu Ferringhi Beach, and Kek Lok Si Temple, and provides an easy way for first-time visitors to orient themselves. Plus, hotel pickup and drop-off mean that you don’t have to worry about finding a meeting point.

Discover a different side of Penang during a nature tour
An easy way for first-time visitors to orient themselves in the city
Travel between dispersed attractions in air-conditioned comfort
Hassle-free hotel pickup and drop-off are included

What's Included

Hotel or cruise terminal pickup and drop-off (city center 1km radius)
English speaking driver.
Ticket for Penang Hill Train (Fast Lane), Kek Lok Si Temple, Inclined Lift
Air-conditioned vehicle
Private transportation

Gratuities
Surcharge of USD 10 per person for pickup outside 1km radius from the city center is applicable
Surcharge 30% to be applied during super peak / festive season & must be paid on the day of travel

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Meeting points

Select a meeting point

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Pickup points

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Start time

09:00 AM

End point

This activity ends back at the meeting point.

Pickup details

Free hotel pick up & drop off from your hotel located at George Town City Centre (1km radius). An additional surcharge of USD 10 per person for hotel pickup outside 1km radius from the city center is applicable and payable on the day of your activity.

What To Expect

George Town (Pass By)

Penang Hill

1 hour 30 minutes • Admission Ticket Included

Kek Lok Si Temple

30 minutes • Admission Ticket Included

Penang Botanical Gardens

45 minutes • Admission Ticket Free

Batu Ferringhi Beach

45 minutes • Admission Ticket Free

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Near public transportation
Infants must sit on laps
Most travelers can participate
Ticket for Penang Hill Train (Fast Lane) and Kek Lok Si included.

Meals are not included
Itinerary sequence or location may change due to traffic or closure of places of interest.
If exceed tour hours as stated above, additional hour will be charged
Optional tours are available upon request (additional charges)
An additional surcharge of USD 10 per person for hotel pickup outside 1km radius from the city center is applicable and payable on the day of your activity.
This is a private tour/activity. Only your group will participate

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Reviews

3.0

4 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-1 of 4 reviews

Disappointing

ANNE_F, Apr 2024

Unfortunately I had a poor experience. Firstly, as a solo traveller I had to book a private tour as no shared options were available. This further meant that the price nearly doubled for me. I accepted that, thinking that I would at least have the company of the guide. That turned out not to be the case, for the most part. The first stop was Penang Hill. The driver /guide bought my ticket, not including the eco park part. I expected this part of the tour to take 1 hour (as indicated) and arranged to call the guide when I was finished. I was not able to get in touch with the guide for 2.5 hours. The number given on the ticket was not manned and the guide made no effort to call me within that 2.5 hour time slot. When he eventually called me after 2.5 hours he said he assumed I wanted to spend more time on the hill. However, as my ticket was for the restricted area it seemed bizarre that he would think that. I thought I had been abandoned and took a taxi myself to the next venue, the Botanic garden. When the guide eventually made contact with me I arranged to meet him outside the Botanic garden. He offered to pay my taxi fare of 40 RM and I accepted. I went around the botanic gardens on my own as I had not yet met the guide again. I am not sure if he would have accompanied me but it seems unlikely as he made no comment about it when I met him. We then drove to the Buddhist temple. However, here he basically acted as a driver and didn't accompany me through the site. He dropped me at the entrance, made a couple of short comments about the venue and statues and then instructed me to meet him in the car park after I had gone around by myself. I then had to negotiate the temple on my own and try to make some sense of what I was looking at, as I had no 'guidance'. After the disappointing temple visit I saw no point in carrying on, as it was clear I was 'on my own'. I asked him to drop me back to my hotel. Enroute he did comment on some sites we passed, giving some historical and other context. However, the whole experience was very poor considering the €165 I paid.

Response from Host, Apr 2024

Dear Anne, We're truly sorry to hear about your disappointing experience during the tour. It's disheartening to learn that we didn't meet your expectations, especially as a solo traveler. Your feedback is invaluable to us, and we deeply apologize for the lack of communication and support you encountered throughout the tour. We understand that being left without guidance and support during key parts of the tour is unacceptable. We'll thoroughly investigate what went wrong to ensure that such incidents don't occur in the future. Your concerns regarding the duration of your stay at Penang Hill and the lack of guidance at the Botanic Garden and Buddhist temple are noted, and we'll take immediate steps to address these issues with our team. Regarding the misunderstanding with the ticket and the assumption made by our guide, we apologize for any inconvenience caused. We'll reinforce our communication protocols to ensure that such misunderstandings are avoided in the future. We truly value your feedback, and we're committed to making necessary improvements to enhance our services. We apologize once again for the frustration and disappointment you experienced and hope to have the opportunity to make it up to you in the future. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly. Safe travels!