up to 24 hours before the experience starts (local time)
IF YOU ARRIVE AT THE OFFICE, SHOW UP 15 MINUTES BEFORE THE SPECIFIED TIME!! WE ARE AT THE LOCAL PUERTA DEL SOL HOTEL LOCATED OUTSIDE THE HOTEL BETWEEN FULLSAND STORE AND CASA DE CAMBIO
06:30 PM
We are in contact through calls or messages via WhatsApp, to confirm the departure time!! Depending on the area, we set a time to pick up and confirm the same day 2 hours before!! (authorized areas only)
You can cancel up to 24 hours in advance of the experience for a full refund.