I'm sorry that you were looking for a tour that has large groups and we provided you with a private tour in a comfortable air conditioned vehicle at no extra charge. We pride ourselves and advertise accordingly that our groups are small and intimate in order to give you an outstanding, personalized experience. It sounds like your guide did give you an excellent tour and the lunch which is always included and advertised accordingly was very good. I'm sorry the scenery was not the same as in the pictures as your tour was on an extremely rainy day and the river was overflowing it's banks so we were unable to take our normal route. The scenery in the mountains though is beautiful on its own. It is unfortunate that you believe a refund should be provided when you received a private experience at no extra charge, completed all the activities, received free pictures of you enjoying these activities as well as lunch and transportation.