Greetings Mr. Willie,
Firsts of all as we apologize for the bad experience with the platform and not with Roatan Five Stars Tours, we did not even meet you. We sent all the meeting details, sent messages, and also call multiple times to your mobile trying to contact you for pickup time/location, but did not get an answer from your end. The way Viator operates with a local company that provides all meeting details to customers and once you got those details the tour begins. We also agree with Viator for the 100% refund to avoid getting a bad review, and still got it...As you can see our communication and 5-stars say a lot of our services, we will be happy to take you on a private tour for your next trip visiting Roatan tropical island