Hi!
We appreciate your feedback and regret to hear about your less-than-ideal experience. We're sorry to learn that you found it disappointing and encountered difficulties, particularly in locating the Sistine Chapel.
Please note that our intention is to enhance your experience, and we understand that your expectations weren't fully met. It's mentioned on the booking voucher that our team will accompany you; however, we cannot predict the presence or absence of queues at the venue.
We apologize for any inconvenience caused by the staff's demeanor at the Vatican. We always strive to provide helpful assistance, but regrettably, we cannot control the behaviors of the Vatican staff.
Your feedback is important to us, and we will use it to improve our services. If there's anything specific you'd like to address or discuss further, please feel free to reach out directly.
We hope to have the opportunity to better serve you in the future.
Best regards,
CITY ROME TOURS