Dear guest,
We sincerely apologize for the disappointing experience you had during "The 10 Tastings of Bali Private Street Food Tour." It is disheartening to hear that the tour fell far below your expectations, and we deeply regret any inconvenience caused.
We take your feedback seriously and will conduct a thorough investigation into the substandard food quality, cleanliness issues, and the lack of enthusiasm displayed by the guide. This is certainly not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.
Rest assured, corrective measures will be implemented to address the issues raised, and additional training will be provided to our guides to ensure a more engaging and memorable experience for our guests.
Your satisfaction is our top priority, and we are committed to delivering private sustainable tours of the highest standard. If there are specific details you would like to share or if you have any further feedback, please feel free to let us know by contacting us directly at info@withlocals.com so we can address your concerns more comprehensively.
Best regards,
Withlocals team