Dear Richard,
Thank you for sharing your feedback about your recent experience in Seoul. We appreciate your insights and apologize for the aspects of the tour that did not meet your expectations.
We are glad to hear that the tour started promisingly at the covered market with a variety of local dishes. However, we apologize if you felt rushed during that portion of the tour and if Julian's presence standing behind you felt intrusive. We will address this concern with Julian to ensure a more comfortable and relaxed dining experience for our guests.
We regret that the subsequent portions of the tour, including the fast-paced hike to a museum and the distant restaurant for teokbokki and blood sausage, did not align with your expectations. We take your feedback seriously and will review our tour logistics and food selections to ensure a more distinctive and enjoyable experience for our guests.
We appreciate your kind words about Julian's helpfulness and demeanor. We value his dedication and will work with him to enhance the overall tour experience, considering your feedback on logistics and pricing.
We genuinely appreciate your insights as they help us improve our services. We understand your expectation for a tour that offers a unique and worthwhile experience. We will use your feedback to refine our offerings and ensure that our tours provide excellent value for our customers.
If you have any further comments or suggestions, please do not hesitate to reach out to us directly at info@withlocals.com. We hope that you will consider giving us another opportunity to provide you with an enhanced and more satisfying tour experience in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Kind regards,
Withlocals team