We apologize for the inconvenience you experienced during your tour. It seems there was a miscommunication regarding the directions to our new location. Despite our efforts to reach out to you multiple times before the tour, it appears you were unable to receive our calls.
We appreciate your understanding of the situation, and we're glad our guide went the extra mile by searching for you at your hotel and assisting with directions. We understand that the delay impacted your overall experience, and we're truly sorry for any disappointment this may have caused.
It's unfortunate that the tour didn't meet your expectations. We strive to provide exciting off-road experiences and breathtaking scenery, and we're disappointed that this wasn't the case for you on this occasion. We'll take your feedback seriously and work to improve the tour to ensure a more fulfilling experience for our guests.
Once again, we apologize for any inconvenience you faced and appreciate your understanding. We hope you'll give us another chance to provide you with a memorable adventure in the future.