Hi Judy,
Thank you for your review. I will say though that I completely disagree with everything that you have said regarding my business. You were sent a detailed prearrival message about where to meet on the day, which you replied to that you had received and several automated reminder messages prior to your arrival, which you also replied to that you had received. Yet you texted several times requesting about where to meet and that you hadn't been sent anything, which surprised me, but I happily replied to these too. So other than dragging you off the ship myself, I don't know what more we could have done. We regularly get comments about how good our communication is, some of which are in the reviews for this very tour, so I do not accept what you have said at all.
In regards to the van being over crowded it was a comfortable 12 seater Mercedes passenger van so no more than 11 passengers. To say it was overcrowded implies that we had more people than seats which is categorically wrong. The van was full that day but we did not and do not overcrowd our vans. That is completely illegal as well as being very unprofessional. In the 5 years I have owned this business no-one has ever said our vans were overcrowded so I completely reject this as well.
I am however happy that you enjoyed your tour to Te Puia. It is an amazing place with the geothermal areas, carving school, kiwi birds and full of local history.
Believe me when I say we are more than happy that you won't be traveling with us again.