We appreciate your positive feedback regarding the bamboo cutting activity, and we apologize for any inconvenience caused by the organizational issues. Our aim is to offer unique and engaging experiences to our guests, and we regret that these issues overshadowed the positive aspects of your visit.
We would like to provide some additional clarification. While we understand that the overall duration exceeded the expected time, we would like to remind you that it probably was because of our free complimentary services such as the free history tour, free ninja star throw experiences, and free samurai armor trial. These experiences are provided without any charge and can be opted out, allowing guests the flexibility to choose the activities that align with their time constraints. We apologize if this was not clearly communicated to you during your visit.
Additionally, as the only venue offering a free samurai history tour, we often experience high demand (especially on rainy days, like the day you have visited us). We understand that this popularity may lead to larger group sizes, which can impact the overall pace of the activities on rainy days. We are constantly working to improve our crowd management strategies to ensure a more seamless experience for all guests.
We are delighted to inform you that our venue has undergone renovations and expansion to accommodate our growing number of visitors. Moving forward, we will proactively inform guests about the option to skip the free services if they are short on time, allowing them to complete their desired activities within a shorter duration.
Thank you once again for sharing your feedback with us. We value your input, and it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and memorable experience.
Best regards,