Hi Elizabeth, let me firstly apologize for your disappointing and unacceptable experience - and also the fact that no one apologized to you yet. In all transparency, our small team was overwhelmed that day and overlooked advising you about the flood situation. It is inexcusable and we wholly regret it. We also had no replacement vehicle/ driver at the time - but I assure you we would not have used the same vehicle and jeopardize your safety in any way. Nevertheless, we are glad to hear that you had a good tour with Gunda over at Island Experiences and that they picked up where we fell short. My sincere apologies again for letting you all down. This doesn't represent the level of service you can expect from Trinidad and Tobago, and we accept full responsibility for this incident. We hope the rest of your trip is as enjoyable as it should be.
Regarding your refund, we issued it from our side the same day this occurred. However, it may take a few more days to appear on the credit card used.
Wishing you safe and enjoyable travels ahead.