Tuscany
Top Tuscany landmarks
Private Direct Transfer From Livorno To Florence Local Driver

Private Direct Transfer From Livorno To Florence, Local Driver

Tuscany, Italy
  • 1 to 2 hours (approx.)
  • Pickup offered
  • Mobile ticket

Don’t worry—here are some similar options

Overview

    What's Included

    • Air-conditioned, clean and comfortable private vehicle
    • All taxes, fees and handling charges
    • Bottled water
    • One-way private transfer
    • Local English-speaking driver
    • All transportation costs
    • Gratuity
    • Food and drinks

    Meeting and Pickup

    Pickup point

    • Province of Livorno, Italy

    Start time

    Confirm time with the local provider in advance of your experience.

    Opening hours

    • 10/10/2019 - 5/22/2025

      Monday - Sunday : 05:00 AM - 11:30 PM

    Drop-off point

    • Metropolitan City of Florence, Italy

    Pickup details

    Please leave us a message with your desired pick up address and time after you book this experience. Thank you.

    What To Expect

    Additional Info

    • Confirmation will be received at time of booking
    • Infant seats available
    • Service animals allowed
    • Near public transportation
    • Stroller accessible
    • Most travelers can participate
    • Not wheelchair accessible
    • This is a private tour/activity. Only your group will participate

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Reviews

    1.0
    1 review
    Total review count and overall rating based on Viator and Tripadvisor reviews
    0
    0
    0
    0
    0
    Reviews by Viator travelers.
    Showing 1-1 of 1 review
    Very frustrating experience and no success getting a reply from tour company manager
    Dina_O, May 2024
    We specifically confirmed our tour guide could pick us up INSIDE the cruise port terminal, as we have heard nightmares about trying to wait in line for shuttle busses. When they confirmed the pickup inside the terminal and no need to take shuttle, we booked the guide. Late the night before, we received an email stating "due to a change" the guide would not be able to pick us up inside the terminal and would need to meet us outside the terminal. The issue is, the port authority informed us we were not allowed to walk out of the port and were required to stand in line and pay 7 euros per person to shuttle to town center. We were in touch with our driver via Whats App, who informed us that there was a change in driver and she was not licensed to enter the port. She continued to tell us we could just walk out, but we verified with multiple cruise and port staff and were told that was not an option. As as result, we did not get to meet up with our driver until after 11AM (when we were supposed to start our limited time at 10AM, and had to pay a total of 35 euros for our 5 person group to go to city center). Our driver was kind, but seemed annoyed and also did not seem to know where she was going. What should have taken just over an hour-hour an 15 minutes, took 2 hours. She also ran 2 red lights and shared that she did not get much sleep the night before and was very tired. We did not feel fully safe. We also did not arrive to Florence until 1PM-3 hours after our scheduled start time. Consequently, we missed our tour at the Uffizi gallery and lost the 100$ cost of tickets for our group of 5. I attempted to reach the supervisor of the tour company and was unsuccessful in getting a return call. I am requesting a partial refund of the funds paid for this tour. We did not get what we paid for, which was pick up in the port, and missed our gallery tour. We were also out of pocket 137 euros for the tickets and shuttle. Please assist!!
    Response from Host, May 2024
    Dear Dina, Thank you for sharing your feedback regarding your recent experience with our tour service. We truly regret that your experience did not meet your expectations and understand the disappointment regarding the changes and inconveniences you encountered. Regarding to port access, there is a regulation by the authorities and there is a daily limit on vehicle access. We endeavored to communicate these changes multiple times a day in advance via phone from our customer service and we could not reach you in any time to discuss alternative arrangements. We appreciate your understanding that the circumstances were beyond our control, impacting not only our ability to operate as planned but also our licensed drivers’ access to the port. We strive to adhere to all local regulations for the safety and well-being of our guests and staff. While we empathize with the frustrations of missing planned activities and the unexpected costs incurred, we are unable to offer a refund in this situation. We take all feedback seriously and will use it to improve our communication and contingency planning to better serve our guests in the future. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future.

    Explore Similar Things to Do

    Help CenterCustomer CarePrivacy and Cookies StatementAbout ViatorNewsViator blog
    © 1997-2024 Viator, Inc.
    Terms & Conditions