Dear Pauline, Thank you very much for the super helpfull review that present very accurated information for another traveler. We have investigated very deep with the driver where providing the transfer from hotel to volcano, he informed us about there was slightly change to a possibility access by regular car to the start point due the broken bridge on that night which is on your way to volcano due the strom and rain condition caused natural dissaster and therefore, the meeting point have to adjust to the other option which is possibility access by regular car. By the time he was waiting for the jeep to come, the new meeting point where to meet the jeep was very busy because all other traveler also taking the same alternative start point, and it was unexpected case where the driver who pick you up also trying to get the new information from the Jeep Driver about where to meet. With full of patient our driver found the location which is the new start point even the new start point is far out of the original plan itinerary. We understand and we really love apologize for the inconvenience during the 4x4 jeep adventure the jeep driver, he may get little stress due the route he found a bit difficult then use to be with jeep to the sunrise point at volcano. And regarding the service from the jeep guide, we also has investigate to our partner jeep adventure company, we will take fast action to take care for the guide for better service in the future. We also apologize if the hot spring was not as your expectation, its already has a sign Natural Hot Spring and we can't make it the same as the pool in the resort. Its natural hot spring from the volcano, which is manage by local village there at the volcano, they do hard work to clean it and also keep it natural with less cemical and stuff. And about the flies, from deep of our hearth we really apologize that we unable to control the flies in the volcano area, they have a season, when is fruit season like at the moment, the flies is some time more then ussual. And about the breakfast, its already mentioned about Indonesian breakfast are provided and we understand you have an issue with Sugar and gluten diabities, all meal breakfast indonesian on menu, can be choosen and please becarefull to have meal and not even on our breakfast as presented, when you go to restaurant as well, please beware with sugar foody. We also received an info that you have requiried for Pizza in the morning for flavour. And our driver already explain and informed that pizza mostly open after 10.00am which is available for optional lunch.
Once again, we love to apologize for all inconvenience during the tour and we also get a notice to informe you to keep check your blood pressure as very important for sugar issue of Diabetic.
Kind Regards
Putu Martika