Dear Zulfikar Mangalji and Ferial Mangalji
Thank you for taking the time to provide feedback, and we apologize profusely for your inconvenience during the tour. After we check with the tour driver that assists you during the tour, we can explain as follows
The Kecak dance starts at 18.00 pm and finishes at 19.00 pm and when it finishes, many tourists leave the theater together which causes the situation to become crowded
1. Our driver has explained the meeting point to meet after the Kecak dance, but you come to a different place from the meeting point, and our driver tries to find you inside and outside and finally meets you
2. Our driver has informed us about the meeting point, but you insist that the driver doesn't provide any information, so our driver doesn't want to argue with you and apologizes even though it's not his fault.
3. The people who offer you taxi services are local transportation there, and they don't mean anything bad, they are just offering their services, because they see you are confused, they think you need transport
4. Regarding refunds, we have previously offered a full refund but you don't want it to be refunded, we have tried our best to make you comfortable
We are very sorry about this which was caused by a miscommunication where our driver has informed the meeting point but you may not have heard of it and come to different place, once again we apologize for this incident, we hope this doesn't make you give up on booking a tour with us. You can contact us directly if you have anything you want to ask, we will be happy to answer all your questions
Best Regards
Bali Golden Tour