Dear Melanie_M,
Thank you very much for your review.
Please note that your group followed the schedule as it is promoted on several platforms.
This includes a couple of stops in the Lake Region (e.g., in Unterach am Attersee and St. Gilgen) before reaching Hallstatt.
The breakfast stop (15-25 minutes) is included in the tour not just because many Customers appreciate the early morning coffee, but because many hotels do not serve breakfast before the pick-up time for the trip (starting at 6:45am).
Our groups, usually, arrive in Hallstatt at around 12:45pm and are welcomed by a local tour guide who goes with the Customers for a walking tour of approx. 1 hour. As the group leaves at 4:15pm, the total time our Customers spend in the town is approx. 3.5 hours.
As Hallstatt is located 300kms away from Vienna (3 hours drive in one direction), this is pretty much the most we can do out of this trip.
If Customers would like to enjoy at least half a day in Hallstatt, this day trip is clearly not for them.
In order to avoid future disappointments of this nature, we would recommend you to read through the details of the service before you make your final booking decision.
We hope to welcome you on board of another trip in the future with a more positive experience.
Kind regards,
The White Alligator Tours Team