Thank you for flying with us and we are happy to hear you loved the scenic flight over the most beautiful part of the world!
Our flight time is 70 mins, as an industry standard this is calculated from the time the aircraft moves under its own power to the time it stops movement. It is the same for all aviation companies including airlines. for E.g. on a flight from Sydney to Melbourne the flight time shows at booking of 01h 35m even though its about an hour in the actual air.
Flight times also vary slightly depending on many factors including wind, cloud, other air traffic, and even parachute operations. The advertised time is an average of all these factors, in many cases flight times do go aver and our customers enjoy even 80 mins.
we operate multiple aircraft this allows us to have availability every hour, usually the second flight will depart before the first has arrived and vise versa.
We are always trying to better our selves and our company, we appreciate our passengers and always listen to feed back, thank you for taking the time to share this. I will definitely bring your points up at the next managers meeting.