Dear Eva_L,
We hope this message finds you well. I am writing on behalf of our company to express our sincere apologies for the inconvenience and disappointment you experienced during your recent trip to Delphi with our driver.
Firstly, we are pleased to hear that our driver's punctuality and politeness, as well as the cleanliness of the car and smooth driving, contributed to a positive overall impression. However, we deeply regret the oversight on our part regarding the winter closing schedule of the museum and archaeology site in Delphi, which significantly impacted your visit.
It is clear from your feedback that the driver was not adequately informed about the winter closing times, leading to a rushed and stressful situation upon arrival. We understand the frustration and disappointment this may have caused, especially considering the long drive and the desire to make the most of your time at the historical sites.
We acknowledge that we should have provided our drivers with accurate and up-to-date information about the opening and closing times of attractions, especially during the winter season. We also recognize that offering the option to have lunch first was not appropriate, given the time constraints and the early closing of the sites.
We sincerely apologize for any inconvenience, frustration, or disappointment this situation may have caused you and your family. We value your feedback and will take immediate steps to ensure that our drivers are well-informed about the schedules of attractions to prevent similar incidents in the future.
To make amends for the inconvenience, we would like to offer you a discount on your next trip with us or any other gesture that would help restore your confidence in our services. Please let us know how we can best address this issue for you.
Once again, we apologize for any disruption to your travel plans, and we appreciate your understanding. We remain committed to providing you with a positive and seamless experience in the future.
Thank you for bringing this matter to our attention.
LS Tours and Transfers Team