Dear John,
Thank you for taking the time to share your feedback about your recent Delphi and Thermopylae tour experience with us. We appreciate your candid comments and the opportunity to address your concerns.
We are truly sorry to hear about the inconvenience you experienced due to the delayed start of your tour and the unexpected traffic jam that further delayed your departure. While we always strive to ensure prompt and punctual service, factors like traffic conditions can sometimes be beyond our control. Nevertheless, we understand the frustration this can cause, and we apologize for any inconvenience it may have caused.
Regarding the vehicle type, we want to clarify that we usually provide a Mercedes Vito Tourer, which comfortably seats 7 guests plus the driver, as per the vehicle type specified in your booking. We apologize if there was any confusion regarding the vehicle size, and we would like to assure you that there was no confirmation or proof from Viator that a Sprinter minibus was promised. We aim to ensure that our guests are comfortable during their tours, and we regret that you found the seating arrangement inadequate for your group. Your feedback on this matter is duly noted, and we will take it into consideration for future improvements.
We are pleased to hear that your Tour Driver Yannis provided you with courteous and pleasant service during your tour, and it's great to know that you were able to enjoy the itinerary as confirmed, despite the initial delays.
We value your feedback and take it seriously as an opportunity for improvement. We appreciate your understanding of the factors beyond our control and your generous tip for Yannis' service. We will continue to work on enhancing our services to provide a more seamless and enjoyable experience for our guests.
Once again, we apologize for any inconvenience you encountered during your tour and thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future, and please feel free to reach out if you have any further concerns or questions.
Warm regards,
Management, Ancient Greece Tours