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Barcelona heldag: Sagrada Familia, Casa Vicens & La Pedrera

Barcelona, Spanien
Barcelona Full Day Tour with Gaudi Houses and Sagrada Familia
Blir troligen slutsåld

Från 135,16 US$

Välj datum och resenärer

upp till 24 timmar innan upplevelsen börjar (lokal tid)

  • 8 till 9 timmar (ung.)
  • Mobilbiljett
  • Erbjuds på: Engelska

Utforska våra marknadsförda upplevelser

Översikt

    Det här ingår

    • Professionell guide
    • Inträdesbiljett till Sagrada Familia
    • Inträdesbiljett till Casa Vicens
    • La pedrera Entrébiljett
    • Alla avgifter och skatter
    • Lunch
    • Transport

    Meeting and Pickup

    mötesplatser

    Välj en mötesplats
    Skriv för att söka

    Starttid

    10:00

    slutplats

    • Sagrada Família
      C/ de Mallorca, 401, L'Eixample, 08013 Barcelona, Spanien

    Det här kan du vänta dig

    Ytterligare information

    • En bekräftelse skickas vid bokningstillfället
    • Inte anpassat för rullstol
    • Nära kollektivtrafik
    • Resenärer bör vara i medelbra fysisk kondition
    • Den här rundturen/aktiviteten har ett maximiantal på 25 resenärer
    Drivs av The Touring Pandas BCN

    Avbokningsregler

    Du kan avboka upp till 24 timmar innan upplevelsen för en fullständig återbetalning.

    • Du måste avboka minst 24 timmar innan upplevelsens starttid för att få en fullständig återbetalning.
    • Det betalade beloppet återbetalas inte om du avbokar mindre än 24 timmar innan upplevelsens starttid.
    • Ändringar som görs senare än 24 timmar före upplevelsens starttid godtas inte.
    • Avbokningstiderna baseras på lokal tid där upplevelsen är.
    • Den här upplevelsen kräver bra väder. Om den är avbokad på grund av dåligt väder erbjuds du ett annat datum eller en fullständig återbetalning.
    • Den här upplevelsen kräver ett minimiantal resenärer. Om den avbokas eftersom minimiantalet inte har uppnåtts erbjuds du ett annat datum/en annan upplevelse eller en fullständig återbetalning.

    Recensioner

    4,0
    4 omdömen
    Totalt antal omdömen och totalbetyg baserat på Viators och Tripadvisors omdömen
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    Omdömen från Viators resenärer.
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    Väl värt...
    Robert_G, maj 2023
    Väl värt upplevelsen. Det hjälper att ha någon som ger bakgrunden angående Gaudi och hans arkitektoniska vision
    worst tour company ever!
    Patricia_P, mars 2023
    Finding Viator contact information has not been easy and we are addressing this email to what we found on the internet. We found the service we received from your company to be appalling and incompetent along with the dishonesty in your communications with us ("we did everything right"). This resulted in a great deal of stress and frustration for us both as well as meant that we did not get the entire 2nd half of our tour. The original reservation said that the tour was 4 to six hours long, there was no mention of a 3 hour break in between the morning and afternoon, and no mention of how late the tour was supposed to last. Our confirmation email for the reservation did not mention the guide's name, and we arrived at the meeting place 1/2 hour early. When Bomin arrived we asked if she was our guide, she said no, she had 2 other clients, she then looked us up and told us that our guide was Chessie - at approximately 10:15 Bomin received a call and told us that Chessie could not make it and that her clients were no-shows and so she would conduct our tour - it is important to note that she had no preceding knowledge that she would be our guide and so your statement that we had an email stating she would be our guide is clearly fraudulent. She told us that we would meet Chessie at 3, we told her that we had to be back on our cruise ship by 5 as it was sailing. She said that she would let "management" know (clearly a misnomer as it seems NOTHING is managed by your company) and we could make the tour shorter. The text from Chessie stating that we were going to start later was sent at 12:50 p.m. - 2 hours and 50 minutes after our "tour" had started. For us, Internet on the ship and in a foreign country is sketchy - I did not get the text until we returned, and even if I had gotten it we would have been unable to change the reservation due to our ship's sailing schedule. We had tried to cancel it approximately 17 hours before the tour and were told that there was a 100% cancellation fee - I think that in all fairness you should pay the same. We were unable to get into the one place we really wanted to see - la Sagrada Familia. The tickets were for 5:30 pm and when we approached the ticket office we were told the earliest we could enter would be 5:00, We never saw Chessie. When we called the number for the Panda Tours, we were treated disrespectfully and there was no attempt to solve the problem. I want to say that Bomin was extremely competent, courteous and really stepped up to the plate - in short, she was a delight and clearly over-qualified for an organization with so little respect for their commitments and for other people's time. I expect a full refund - your performance was not only inadequate, it was unconscionable. Patricia A Prickett
    Svar från värd, mars 2023
    Dear Patricia, We're very sorry to read this very bad, and in our opinion undeserved review. We do appreciate all honest and constructive feedback, but there are a few inconsistencies in your review that we'd like to make very clear. First of all, it is arguable that it was difficult for you to find our contact information, since you had emails from our company from before, during, and after the tour. During your tour, you called us to let us know about the schedule of your departing cruise, and we followed-up both by email and phone to try to help you. We did the best we could, and we were certainly not disrespectful to you. We're very sorry that you had a bad experience, but this is due to the fact that you booked a tour starting at 10:00am, and with a duration of 8-9 hours, while your cruise was leaving Barcelona at 17:00. The starting time and duration of our tours is clearly stated on our website and in those of our distribution partners, including Viator. It is also clearly stated that the tour is refundable up to 24 hours before its start, that is why we can't grant a refund having done the first half of the tour. When you informed us that you wouldn't join the second part of the tour, we even sent you the tickets for Sagrada Familia, which you confirmed to have successfully received. Once again, we're sorry that you couldn't complete the experience due to the fact that you booked a tour that lasted longer than your stay in the city. Sincerely, The Touring Pandas team

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