Dear Debra, thank you for your feedback. We are sorry that you had a bad experience with the taxis in Barcelona. Our suggestion is always to take your time to reach the meeting point of an excursion ahead of time, specially if you're in a big city that you are not familiar with. Regarding the fact that we didn't answer to any message, the only messages received from you are 30 minutes after de departure of the tour, informing us that you had problems with the taxis and couldn't reserve any using three different APPs. The meeting point is indeed easy to reach with public transportation. It could have been an easy, hussle-free option for you. Also, our emergency number is on the confirmation email you received; it could be a good option also to contact us when you saw that you weren't making it on time. We believe that to punctuate a 1 star review because you coulnd't plan your trip on time is not a fair opinion on the experience, whether an angry reaction to a situation that was out of your control. We hope to see you soon in Barcelona!