Dear Doug,
Thank you for taking the time to provide us with your feedback regarding your recent tour experience. We appreciate your kind words about the tour guide's demeanor and communication skills, but we sincerely apologize for the disappointment and inconvenience you experienced due to their lack of knowledge and possible impairment. This is not the level of service we expect from our guides, and we deeply regret the negative impact it had on your tour.
We take your concerns seriously, and we will conduct a thorough investigation into this matter to ensure that such incidents do not occur in the future. Could you please reach us out directly at info@withlocals.com and let us know your booking ID? Our guides undergo a comprehensive selection and training process to ensure their qualifications and knowledge in their respective fields. We apologize for the guide's lack of expertise and their alleged impairment during your tour.
We understand that the tour being stopped halfway through is highly frustrating, and we apologize for the inconvenience caused. We are committed to providing high-quality experiences to our customers, and this incident falls far below our standards. We assure you that appropriate measures will be taken to address this situation and prevent it from happening again in the future.
Once again, we sincerely apologize for the negative experience you encountered during your tour. Your feedback is invaluable to us, and it will guide us in making the necessary improvements to ensure that all our future guests receive knowledgeable and professional service.
If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to contact us directly at info@withlocals.com. We value your patronage and appreciate the opportunity to make things right.
Thank you for bringing this matter to our attention, and we hope to have the chance to serve you better in the future.
Kind regards,
Withlocals team