Hi Fam_G,
We sincerely apologize for the inconvenience you experienced during your Montserrat Half Day Trip from Barcelona with us. Your feedback is valuable, and we are genuinely sorry that the tour did not meet your expectations.
We deeply regret the delay in the bus departure and the absence of a tour guide, which undoubtedly impacted your experience. We understand the importance of having a knowledgeable guide to enhance your visit, and we share your disappointment in this regard.
In light of the issues you faced, we have processed a partial refund for your tour. We hope this gesture reflects our commitment to addressing your concerns and providing fair compensation for the inconvenience.
We take your feedback seriously and will use it to review our procedures to ensure such incidents are minimized in the future. We understand the frustration you must have felt, and we appreciate your understanding.
If you have any further concerns or if there's anything else we can do to make amends, please feel free to reach out to us directly. We value your feedback, and we are committed to taking the necessary steps to improve our services.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Edgar J.
City Wonders