Dear Aimee,
I am very sorry for the physical problems you describe, and I hope you are fully recovered.
It is true it was a day of unusually high temperatures, which is why the authorities closed certain areas, such as the Montserrat mountain, where you had booked the hike. We informed you about this two days before, and you agreed to move the hike to where it was possible to do it, refusing to cancel it.
It is true that the place where we went, Rasos de Peguera, had sections with quite a lot of stone and steep slopes, but as you could see from the urban area, Montserrat is also like that.
Sorry if I misinterpret your possibilities, whenever there are teenagers, I tried to have a bit of action during the hike, and seing you walking with your hands in your pockets, I was convinced that you were also capable, and so it was, of facing the challenge. I proposed to climb a peak, and you accepted.
For us, it was an effort to make a longer journey, and dedicate more hours, to guarantee you a 4 to 5-hour hike, which is what you had contracted. In Montserrat there are various hike offers, and the one you hired is one of the longest and most demanding in a single day.
Of course I respect your opinion of our service, what I don't understand is the comment that the water and food I brought was insufficient. It is in the description of our service, that I carry a liter of water per person, you brought more drink, which you were consuming, along with the bottles that I brought you, I remember at the end of the hike, distributing the bottles to you and none of you had completely consumed it, and I also had many cherries left over.
I hope you are completely recovered, and when you look at the images of the privileged place where you were, your memory will be happier.
All the best!