I apologize for the misunderstanding and disappointment you experienced during the horse riding portion of the tour. It's unfortunate that the actual experience did not meet your expectations.
I understand that riding horses up the mountains of Montserrat was what you were anticipating, but instead, you were led on a path for a shorter distance by a guide who did not provide the level of engagement or conversation you were hoping for. This lack of interaction and the guide's preoccupation with their phone is certainly not the experience we aim to provide.
I appreciate your feedback and will make sure to communicate this issue to the tour operator. It's important for them to be aware of your dissatisfaction with the horse riding component so that they can address and improve upon it in the future.
On a positive note, I'm glad to hear that the travel guide, bus driver, and tour of the monastery were all brilliant. I apologize again for the letdown in the horse riding aspect and any inconvenience it caused.
Thank you for sharing your experience, and I hope that if you have the opportunity to visit Montserrat again in the future, it will be a more enjoyable and fulfilling experience.