Dear Stephen,
Thank you for taking the time to provide your feedback on your recent sailing tour. We sincerely apologize for the negative experience you encountered and appreciate your perspective.
We understand that you had expectations of a relaxing sailing tour, and we regret that this was not met.
We apologize if the skipper's instructions came across as excessive or disruptive to your desired experience. It is our intention to strike a balance between safety and providing an enjoyable outing for all passengers.
We genuinely value your feedback and take it seriously. We apologize for any discomfort or inconvenience caused to you. We would like to address your concerns further and discuss possible resolutions. Please reach out to our customer service team, and we will do our best to rectify the situation and find an appropriate resolution.
Once again, we apologize for the distress caused and appreciate your feedback, as it helps us improve our services for future guests. We hope to have the opportunity to regain your trust and provide you with a positive sailing experience in the future.
Best regards,