Hello Martina, I am so sorry to hear what happened to you that day and totally understand your frustration. However we want to make clear that you arrived one hour and a half late and that was the reason why we assigned you a different slot. Regarding Brayan, he also does some specific assignments for other companies so, if he has ever done 10 people is NEVER here as you can see from other customer's reviews.
You booked a group tour not a private experience and you knew it bc you mentioned it in our private messages, as you can tell by other reviews we always respect our maximum of 3 ppl in shared experiences (we are actually the company with less ppl in our groups with just 3). Also you received unedited photos because Brayan asked you to select your favourites to edit and you didn't do the selection.
All my clients always understand clearly the location advised in the description and show up in the correct place with the instructions given (also is one of the most iconic and well-known places in Barcelona). At the time we start we are the only photographers working and it's very easy to spot us with our cameras because it's all empty. But due to your late arrival you found many other photographers working too.
I can see on the links you sent me you are also a vacation planner and I am sure you don't like clients arriving late or posting untrue reviews. However wish you all the best in your business.