Hello, this review is a complete lie from this customer. Our business would never jeopardize any of our guest’s safety or their comfort. We take the utmost pride in being a TripAdvisor partner and company, therefore we ensure not to do anything that could cause us to lose this valuable relationship.
Firstly, I would like to note that this customer was not left in any jungle any at all and that this entire review was written with malicious intent to completely sabotage and ruin our reputation (Which she stated she would do when she got the chance.)
Secondly we would NEVER leave any of our guest to take a taxi back to the port. This customer waited 20 minutes after the zipline tour with water from our company as well as lunch complimentary lunch. Joel; the guide, then took them to altun Ha for the second part of the tour and still got them back to their port with 45 minutes extra to the last tender boat (We have proof).
We would like to note that this group came one whole hour after the departure time; and we still waited for them.
Tatiana Lesnic called our office number after waiting 20 minutes at the zip line, (proof that she had cell service and was not in in danger whatsoever) hurling racist insults and harshly cursing out our representative demanding that Joel pick them up immediately. We immediately contacted Joel and he was already pulling up to the site from the cave tubing site ( which is 5 minutes away); and we could hear Tatiana cursing and hurling racist and degrading remarks to everyone that was nearby.
It is unfair to us to have our entire experience SUSPENDED from being sold on TripAdvisor but, it is even worse to see that this person still able to post such vicious, untrue and devious reviews on our company page for our new guests to see.