First of all Hon, let it be known that you threatened me with a bad review if I did not refund your money, which I declined to do. That being said, of course you have to try to make us look as bad as possible. Here's what really happened:
For the first time in 13 years the ferry service replaced the large boat that they always use for a much smaller one that could not accommodate nearly the same amount of guests.
This was done with zero notice, so of course it took us alittle time to figure out the solution for our 80+ guests. The only thing we could do was have our guests wait the hour and 15 minutes for the next ferry. In the meantime we arranged for our island tour partners to wait until the next ferry arrived to begin the 3 hour tour. (Of course our chat wasn't instantaneous because there were alot of guests calling, texting and emailing. You weren't the only one.)
The 345 pm return ferry was again replaced with smaller boats. Some guests came back on the 230pm ferry, while most arrived on the 345. Only 3 guests failed to arrive on time. As guests returned we filled buses and sent them on their way. Guests weren't all necessarily on the same buses that they drove to the ferry in because that was the best way to accommodate everyone. About your refund, it clearly states on our website that we do not refund for circumstances that are beyond our control.. If no one made it to the island at all, of course we would refund the trip. That wasn't the case.
1. EVERYONE MADE IT TO THE ISLAND
2.EVERYONE THAT PURCHASED THE 3 HOUR TOUR RECEIVED IT.
3. EVERYONE RECEIVED THEIR RETURN BUS TRIP BACK TO BOSTON.
I'm sorry that the day did not go as planned for any of us. Things sometimes happen unexpectedly and you just have to make the most of it. I feel that's what the majority of our guests did. ( I've spoken to a few and their sentiment was not the same as yours).
The way that we handled this very difficult situation should be commended and not criticized.
Like I stated in our text back and forth, I hope writing this bad review made you feel better about the situation and it didn't change my mind about your refund or lack thereof.
Sincerely,
Stephen M. Belcastro
President
New England Trips Inc.