Esteemed customer,
Thank you for taking the time to share your feedback with us regarding your recent experience with our tour in Cadiz. We appreciate your insights and apologize for any inconvenience you experienced regarding the pickup location and the audio quality.
We regret any confusion caused by the discrepancy between the pickup location indicated on your confirmation and the actual stop location. Ensuring clear and accurate communication regarding pickup locations is essential for providing a seamless experience for our customers, and we apologize for any inconvenience caused by the discrepancy. We will review our communication processes to ensure that pickup locations are clearly communicated to our customers.
We also apologize for any issues you encountered with the audio during the tour. Providing clear and uninterrupted audio commentary is important to us, and we regret that you experienced difficulties in this regard. We will investigate the audio issues further to identify and address any underlying issues to ensure a smoother experience for our customers in the future.
We are pleased to hear that despite these challenges, the tour provided you with a good orientation to Cadiz, which was your main objective. Providing informative and enjoyable experiences for our customers is our priority, and we are glad that we could contribute to your exploration of Cadiz.
Thank you for choosing our tour, and we hope to have the opportunity to welcome you back on board in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us directly.
Warm regards,
Customer Care department.