Dear Esteemed Guest,
thanks for sharing your experice , kindly let us eplain the following:
1- we kept trying to contact you to clarify more details but your phone is not recognized all the time (UK number)
2- As you know the Egyptian museum was next to your hotel which is almost walking distance from your hotel ( Pyramia Cairo Hotel) also the Ticket fees for both museums as the same so no reason that the guide convince you to visit the Civilization museum instead of the Egyptian Museum as Egyptian museum is no more drive or Extra fees just he thought you will like the New Museum more than the Egyptian museum,
Also, the Civilization museum is far from your hotel than the Egyptian Museum
3- the guide offers to visit the Civilisation museum instead of the Egyptian museum and you accepted that but he didn't push you even your way you passed the Egyptian museum and he asked if you are still interested in visiting the Egyptian museum but you asked him to visit the Civilization museum.
- Regarding the Lunch: the Lunch a mentioned clearly ( tour description ) that the Lunch will be Local Lunch but no way in Cairo there is a Lunch for 4 People and cost only $1
2- after your comment we stopped changing the itinerary even if clients asked to visit the Egyptian civilization museum to avoid any problem and tour is For Giza Pyramids, Sphinx, and Egyptian Museum and allowed to replace the Egyptian Museum with the Civilization museum unless we received that request directly from Clients,
kind regards