Thank you for sharing your feedback regarding your recent tour with us to the Columbia Icefield. We appreciate your perspective and want to address your concerns thoroughly.
We understand your disappointment with aspects of the tour, particularly regarding our guide's language proficiency and the accuracy of the information provided. Please allow us to provide some insights into these matters.
Our tour guides boast extensive experience, with over 20 years in the field. It's important to note that our tours often cater to a diverse group of guests, many of whom have English as their first language. In fact, our guides typically handle communication in English for over half of the capacity of the bus, if not more. We are committed to further enhancing language proficiency among our guides to ensure clearer communication for all guests.
Regarding the misinformation provided during the tour, we have investigated this matter internally. While our guide may have encountered challenges in delivering accurate information on some occasions, we strive for factual accuracy in all our tours. Our guide mentioned that he did mention Greenland is in the Northern Hemisphere, we are not sure if there is any misunderstanding for the message delivery. We are reinforcing training and quality control measures to address any concerns and ensure that future tours maintain the highest standards of accuracy.
Once again, we sincerely apologize for any inconvenience you experienced during your tour. Your feedback is invaluable to us as we continue to improve our services. We hope that you may reconsider and give us another opportunity to provide you with a more enjoyable experience in the future.
Thank you for bringing these matters to our attention, and we look forward to serving you again soon.
Best regards,
Calgary Tours