Thank you so much for your review. Fortunately, we always have the right of reply, for which, we would like to start by denying that we picked you up 50 minutes late, since by checking our message logs we can see that it was not like that, now, since we sent you the pickup details You were informed that due to the repairs on the highway and the construction of the Mayan Train, the pick-ups could have a delay of up to 1 hour, likewise, the description of the tour indicates that for reasons beyond our control, such as weather or traffic, the times of pick ups may be altered. Once on board, the guide is instructed to talk to the travelers, If that bothered you, we're sorry about it. On the other hand, both the dance boys and the vendors try to do their job, earn a little money, we're sorry if this has seemed wrong to you. The food is described as a Mexican buffet, we are sorry that our traditional food did not meet our expectations, or let us know if you have been given something different from what was described. The cenote, which you didn't like either, is also described in the tour itinerary and there are several specific photos only of the cenote, so before booking you can know if you will like it or not. Likewise, the brief stop in Valladolid is mentioned and it is confirmed that it is brief, and this is known before booking the tour. Regarding the pick up and return, it is your hotel that does not allow our transportation access to the lobby of your property, that is why you saw that you went the only hotel that we did not enter the lobby, or did you see that we pick up/drop off someone In the lobby of your same hotel?. Now if you read the description of the tour, it clearly indicates that the free souvenir is subject to availability and is for clients in the Cancun area, your hotel is in the Tulum area, so it does not apply for this inclusion which is a Chichen Itza scale craft made of bone. We are glad to know that you at least enjoyed your guide in Chichen Itza and free time. By the way, you are right in suggesting hiring a small or private group tour, which we also have, of course, it is not the same basic price that you paid, but even hiring a private tour with our company or with any other, nobody will pick you up in the lobby if you are staying at that hotel, In fact, if you contracted any other excursion or activity, you surely verified that no provider can enter the lobby of that hotel. We look forward to seeing you soon on our private tour to Chichen Itza or on our air tour with a private plane.