Hello Jeni and Kenneth
First of all we truly feel sorry this didn't go they way we all wanted to be, a memorable positive experience.
The Catamaran is good to take up to 15 people on tour.
We verified why you didn't go to lunch, that was very unusual to us since the beggining cause it is included in the price and is part of the tour pre stablished activities, Captain said that you told him it wasn't necessary due that your hotel was all inclusive and you got meals covered, so you prefered to sail and snorkel.
According to the staff you did two different spots of snorkeling El Meco Reef Park and an additional spot known as "The Sunken Ship", not only 30 minutes as you said before. To do snorkeling activity takes about 40 minutes each spot, asuming they were shorter sessions of 30 minutes, that is at least 1 hour and a half with sailing between one spot to the other. We do apologize for the snorkel gear that apparently wasn't complete for 14 people (3 less), we already santioned the boat crew for this.
The reason to drop you off in a different boarding pier, was presicely to make your ride shorter it was a 10 minutes difference, the boat moved here to board you closer from your hotel and at the end make it also a shorter way back for your rest of the evening at your resort.
We feel truly sorry that this tour didn't filled your expectations, we will work on it to improve our service.
We always want to make the best experience for our guests.
Hope you enjoy your vacations.
Regards