Du måste avboka minst 24 timmar innan upplevelsens starttid för att få en fullständig återbetalning.
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Viator your trash

Ndidi_N, juli 2021

I'm extremely upset with viator. You ruined my Mexico vacation. Every tour I booked during my Mexico trip encountered issues!!! I had issues with extreme tardiness, overly lengthy tours (14.5 hours), and poor communication. I had to contact your agents eight times over the past three days & despite numerous calls, I've still had the worst tour experiences in all of my years of traveling. You request our phone number AND email address when booking tours so use it!!!! My experiences were very unorganized and unprofessional! I have used Viator all over the world and never had issues until I booked for Mexico... get it together!!! We are already dealing with numerous stipulations due to COVID19, don't make it any harder for us by screwing up our long awaited vacations.

This tour and viator needs to do better!!

Ndidi_N, juli 2021

So my experience on here was not very good. With viator and with the tour company they used. 1) the scheduled time was not correct. I called multiple times and was told a different time to be picked up because the tour agency that was used was mentioned for the wrong day! And was told that the website was wrong and that I was supposed to start later. Originally 6am start time (told this multiple time on the phone), but then apparently it was suppose to be 7am.. but they still didn't get there till almost 8am!!! 2)Extremely unorganized! We finally get picked up and go to the next bus and they seem to not know what's going on, and had to get another bus ( which ended up being are Original driver...and ended up get delayed a little longer. 3) Felt very rushed! They literally rushed us through the MAIN reasons why people came to see tulum!!! And then it was longer on the parts people seemed indifferent about!! 4) The tour was quoted to be 12 hours... keep in mind we had originally been told 6am, but then it was suppose to actually be 7am, but they picked us up at nearly 8am... we didn't get home till 10:30pm. Which if you do the math it was past 12 hours. 5) viator sends me an email that the charged me AGAIN because I have me and another person going on this tour AFTER I had already bought two different tickets and was told by viator that that wouldn't be an issue. Are you kidding me?!!! The only reason why I'm giving a two instead of a 1 star is because the tour guide was very nice and trying to be accommodating to the best that he could. But best believe I'm asking for a refund.

Från 123,45 US$

upp till 24 timmar innan upplevelsen börjar (lokal tid)

Oslagbar tur: Tulum-ruinerna, paradisstranden, Playa del Carmen

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Meeting and Pickup

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Från 123,45 US$

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