We greatly appreciate your opinion. However, currently the tour operates in buses and vans, I commented that a bus does not fit 60 people, it can fit 45 people maximum of which we go with 75% of the bus as indicated in the tour. and we carry all the current policies that the Federal Government tells us. If we did not listen to the Government, they would not let us operate the tour. I tell you that Playa del Carmen, as some areas are under construction, does not depend on us.
You wanted a full refund for the tour which could not be because you were already in Coba. I had already had breakfast and also eaten.
We are infinitely sorry for what happened.
I send you a cordial greeting and above all an infinite apology ...
Thank you for your opinion as it is very valuable to us.