Dear Dror,
Thank you for your comments.
Kindly note that the way from Sougia Port to CHANIA town entrance takes approximately 2 hours on normal driving style in order to arrive in safety and comfort after such a long day. As a result it is normally expected to be back at your pick up point from approximately 20:30-21:30 depending on where you are picked up.
Kindly also note that the company that we use does not use mini buses in order to fill one bus but in order to ensure that there will be no delays in the pick ups and the drop offs of the big bus. All the passengers that you might have seen were initially to be picked up by the big bus. In order to save time (cause if one pick up gets delayed then all the excursion shall be delayed) this company uses mini buses to reduce the waiting time of the big bus and as a result the waiting time of the passengers of the bus.
Thank you very much for your comments. We will use them to ensure that we are getting better and better all the time
Enjoy the rest of your holidays!