Hello Mr. Brevard ,
We appreciate your feedback and would like to address your concerns. It seems that someone at your hotel, who is not affiliated with our company, provided you with incorrect information.
Please note that cabs are not authorized to operate inside the international airport (federal area) for pickups. This restriction is imposed by the airport authorities and local government.
We would like to clarify that our rates are designed to cover not only transportation but also multiple customer services even for the more affordable service options such as the one you selected (SHARED VAN). Once you book with us, we provide phone calls and messages to ensure that everything is in order for your arrival. These communications are aimed at giving our customers peace of mind and reassurance prior to their trip. Additionally, our representatives and greeters are present at the airport and hotels to ensure a smooth and comfortable transportation experience. These services are included as part of the overall package we provide.
In regards to your booking, you selected a "Shared Transfer," as clearly stated in our product description. This option allows passengers to share the van with others who also prefer not to book a more expensive private sedan/van. We understand that you may have preferred a more private and comfortable ride, and for that, we encourage you to consider our private services for your next visit to our beautiful island.
Your review will be helpful for other travelers who are looking to book our private service for an even better transportation experience. Thank you so much!