Thank you for sharing your feedback about your recent snorkeling experience with us. We're delighted to hear that you enjoyed the snorkeling and found our communication ahead of the trip to be amazing.
However, we sincerely apologize for any inconvenience caused by the apparent disorganization during your visit and the lack of immediate response to seasickness among the customer group. Your experience does matter to us, and we are actively addressing this to ensure smoother operations in the future.
We understand that seasickness can impact the overall enjoyment of the trip, and we're genuinely sorry for any discomfort you and the group faced. We'll be investigating the incident to identify any external factors and take necessary measures to prevent such occurrences.
Your input is invaluable in helping us improve, and we appreciate your understanding. If there's anything specific you'd like us to address or discuss further, please feel free to reach out directly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.
Thank you for bringing this to our attention.