Hi Robert,
We are saddened to read your review of our Stirling Castle, Loch Lomond & Whisky Tour. However, we appreciate all feedback and this will be used to improve future tours.
We have thoroughly checked the listing on Viator and can find no indication of where you saw that food was included. In fact, it states that food and drink is not included, along with optional extras such as Stirling Castle, gratuities, and the whisky distillery.
We can understand that this can still be confusing which is why we email every passenger before the tour begins letting them know which time slot to book for Stirling Castle and additional information about their tour.
Our drivers and guides undergo an extensive training program but they are constantly learning and improving their guiding as they go. Unfortunately, audio issues can happen on the rare occasion, and we apologise for any inconvenience with audio problems on the bus.
In regards to Stirling Castle and the structure of the tour, although the schedule remains flexible you should have enough time to explore the castle and join a guided tour. If this was not the case, please reach out to us at feedback@highlandexperience.com and we will investigate this situation.
Thank you for taking time to leave a review with us and we hope you enjoyed the rest of your time in Scotland.
Kind regards,
Sofia
Highland Experience