Dear Guest,
Thank you for your precious feedback, which we appreciate very much. I am truly sorry to hear that the tour didn't fully meet your expectations.
The guide who was assigned to your experience, has very well received your feedback and was set up for a new training session, in order to fully comply to our quality standards.
Since we value our guests and their opinion very much, we've taken good note of your opinion about this experience and positively applied it, in order to improve our services.
I am sure that this was an unfortunate situation, and that if you'll have the chance to try our services soon, we'll show you the quality, professionalism and kindness listed by thousands of customers who left enthusiastic reviews on our page.
Kindest regards,
Customer Care